Your Financial Protection

In accordance with Passenger protection policy for insolvency cover in respect of the Package Travel & Linked Travel Regulations 2018 all passengers booking with Journeys Elite Limited are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Journeys Elite Limited.

There is no requirement for Financial Protection of day trips, and none is provided.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Journeys Elite Limited. If you have booked and/or paid direct to a Travel Agent for a holiday with Journeys Elite Limited please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE.
For further information please go to www.ipplondon.co.uk


CLAIMS PROCEDURE

You must notify IPP as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:

IPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
Cardiff CF10 3DQ, United Kingdom.

Telephone: +44 (0)345 266 1872

Email: This email address is being protected from spam bots, you need Javascript enabled to view it
or online at www.ipplondon.co.uk/claims.asp